Blue Chip Cookies — Service Level & Shipping Policy

Order Processing

At Blue Chip Cookies, we process orders within 1–2 business days of receipt. Our shipping days are Monday through Wednesday. We generally do not ship on Thursday or Friday unless we are confident your package will arrive by Saturday. During peak gifting seasons, such as holidays, processing may take 3–5 business days. Orders placed after 10:00 AM ET may begin processing the next business day.

If, for some reason, we are out of stock on a flavor, we will substitute up to one flavor, as close as possible to the flavor you chose.  More than 2 flavors, we will email you to either delay the shipment or have you select replacement flavors.

Shipping & Transit

Your cookies are carefully shipped through trusted carriers. Once your order departs from our facility, the carrier provides an estimated delivery time but does not guarantee it. Shipping and handling are included in the price of every product. We cannot promise specific delivery dates unless an overnight delivery option is selected at checkout.

Holiday & Peak Volume Notice

Due to high order volume during holiday periods, processing and transit times may increase.
We recommend ordering early to ensure timely delivery.

Order Changes & Cancellations

We understand plans change. Requests to modify or cancel an order must be received within 4 hours of placement.
After production begins, changes may not be possible. For cancellations, a small processing fee may apply if a refund is required.

Refunds & Returns

Because our products are perishable, all sales are final, and we do not accept returns.
If there is a product issue, please contact us within 2 days of delivery via email at [email protected], and we’ll work with you to determine if we can help make it right. To investigate the issue, please include: a photo of all the cookies in their original packaging, with the white ingredients facing up and visible, the gift box, the shipping box, and shipping labels, and a brief description of the issue. Photos are required to help us resolve problems quickly.

Customer Support Response Time

We aim to respond to all inquiries within 1 business day. During high-volume periods, responses may take up to 2 business days.
Preferred contact: [email protected]
Phone support is voicemail-based; leaving a message ensures we respond promptly.

Corporate & Bulk Orders

For orders of 20 or more gifts, please contact us directly so we can ensure the best service, including support for multiple addresses and Excel order forms.
Click Here for Corporate Cookie Gifts

Local Pickup & Delivery

Local pickup and same-day delivery options are available at select licensee locations. Delivery radius and hours vary by location.

Carrier Delays & Weather

Blue Chip Cookies is not responsible for delays caused by carriers, weather, natural events, or incorrect addresses.
We will work with the carrier, where possible, to assist you.

🍪 Always Fresh Guarantee

Our cookies are baked from scratch without preservatives — designed to arrive fresh. If you experience a valid quality issue, contact us within 48 hours of delivery.