Without our customer, we don’t exist, the cookie crumbles! We are a small business with a lot of heart. Our customers are special to us, and we try to deliver the “SWEET EXPERIENCE!”
The best way to contact us if you have any questions or want to place a large order is via email at [email protected] All Blue Chip Cookies Team members look at this email ongoing through the day. One of us tries to get back to our customer within 1-2 hours, maximum is 1 business day. If you have an urgent request or question, you can text 513.518.5681.
We check our phone messages after 3 pm. Our hours of customer service operation are Monday-Friday from 10:30 AM to 4:30 PM. Over the weekend the owners, Bob and Donna are checking email typically once a day.
If you have a concern about your cookie gift/package, please email us at [email protected] and review our Refund, Return, and Shipping Policy for information we will request.
Our policy is all sales are final and refunds are limited due to perishable nature of the cookies. Obviously, we want to ensure a great experience, but please know some things are out of our control.