Frequently Asked Questions

🍪 Ordering & Processing

How quickly are orders processed?
Orders are processed within 1–2 business days and based on your preferred delivery dates. During peak gifting seasons, processing may extend to 3–5 business days.

 

What is the difference between processing and shipping time?
Processing time refers to the time needed to bake and prepare your order before shipment. Shipping time refers to the carrier transit time once your package leaves our bakery.

 

Can I modify or cancel my order?
Requests must be received within 4 hours of placing your order. Once production begins, modifications may not be possible.

 

🚚 Shipping & Delivery

Do you guarantee delivery dates?
Carrier transit times are estimates and cannot be guaranteed unless expedited shipping is selected.

 

Do you ship nationwide?
Yes. We ship nationwide and carefully package each order to ensure freshness and presentation upon arrival.

 

What if my package is delayed?
Once shipped, delivery timing is managed by the carrier. Blue Chip Cookies is not responsible for delays caused by weather, carrier disruptions, or incorrect addresses.

 

🎁 Corporate & Bulk Gifting

Do you specialize in corporate gifting?
Yes. Blue Chip Cookies is trusted by financial firms, businesses, and executive teams for thoughtful client appreciation gifts.

 

How much lead time is needed for corporate orders?
Orders of 20-25 gifts typically require 3–5 business days. Larger orders require additional planning time.

 

Do you offer multi-address shipping?
Yes. Corporate clients may submit an approved recipient spreadsheet for streamlined fulfillment.

 

Planning 25 or more gifts?
Please review our Corporate Gifting Service Commitment for detailed timelines and service guidelines.

 

🍫 Ingredients & Freshness

Are your cookies overly sweet?
No. Our cookies are known for balanced flavor using premium ingredients such as Guittard chocolate, pure cane sugar, and real butter.

 

How long do cookies stay fresh?
Our cookies are baked from scratch without preservatives and are best enjoyed within several days of arrival.

 

Do your cookies contain allergens?
Our facility uses wheat, dairy, eggs, soy, and nuts. We cannot guarantee products are allergen-free.

 

📞 Support & Quality

What if there is an issue with my order?
Contact us within 48 hours of delivery with photos of the packaging and product so we can review and assist promptly.

 

How quickly do you respond to inquiries?
We respond within 1 business day. During peak season, response times may extend to 2 business days.